FAQs

1 – You’ll Get What You Expect
Before we start cleaning, we will perform a professional carpet inspection and let you know in advance what we can accomplish for you. In most cases, we’ll be able to get everything looking pristine! If we do come across a stain that’s likely to be permanent, we’ll be sure to notify you.

2 – Scheduled Appointment Times
None of this “I’ll be there between noon and five.” We give an appointment time that is reserved just for you and we will schedule enough time so that there is no need to rush through the job.

3 – Trained and Trustworthy
Our IICRC Certified Technicians are not just labourers; they are trained in the latest techniques and have to pass exams in order to work for Coastal Cleaners! We are members of the BBB and Ethical Services, committing ourselves to upholding the highest standards in the industry.

4 – We Answer the Phone Live
Either the owner of the company or a knowledgeable staff member will be answering the phone and answering all of your questions. We’ll help you make an informed decision.

5 – Honest Pricing
We charge by the square foot on carpet and rug cleaning. There’s no “bait-and-switch” per room pricing, no hidden charges, no fees and no high-pressure sales.

6 – Family Owned Business for over 50 Years
We have a reputation of excellence in Greater Victoria. We want to ensure that we are the company that you trust to care for your home and refer to your friends and neighbours.

7 – The Most Thorough Cleaning Ever – Or It’s Free
Coastal Cleaners offers a complete satisfaction guarantee. If we miss a spot or should a spot reappear, we will promptly return and re-clean it at our own cost. If you are not satisfied with any area, we’ll return and clean that area. If you do not believe that we have given you the most thorough clean possible, we will refund your money.