About Us
50+ Years of Professional Cleaning
At Coastal Cleaners, service is built around consistency, clear communication, and respect for your time. As a third-generation, locally-owned business serving Greater Victoria for more than 50 years, the focus has always been on providing reliable, straightforward service that homeowners can feel comfortable with.
When you call, you speak directly with a real person who can answer your questions and schedule your service right away. Appointments are set with clear time expectations, so you are not left waiting through long arrival windows.
Each service is delivered with a consistent approach, using IICRC-certified practices and non-toxic, environmentally responsible products. Every job is backed by a 100% satisfaction guarantee, reinforcing a long-standing commitment to quality and accountability.
Trusted Clean, Every Time
What You Can Expect
Choosing a cleaning service for your home is not just about results. It is also about trust, consistency, and knowing what to expect from start to finish. Coastal Cleaners focuses on providing a straightforward and reliable experience, without hidden fees or unclear pricing structures.
Services are scheduled with defined appointment times, so you are not left waiting through broad time windows. Carpet and rug cleaning are priced based on square footage, with clear communication provided before the work begins.
Before any work starts, expectations are discussed so you have a clear understanding of what can be achieved. Every service is backed by a 100% satisfaction guarantee. If an area requires additional attention, it will be addressed as part of that commitment.
This approach has allowed Coastal Cleaners to build long-term relationships with homeowners across Greater Victoria who value dependable service, clear communication, and a consistent standard of work.
Here are 7 reasons to choose Coastal Cleaners for your rug, carpet and upholstery cleaning:
1 – You’ll Get What You Expect
Before we start cleaning, we will perform a professional carpet inspection and let you know in advance what we can accomplish for you. In most cases, we’ll be able to get everything looking pristine! If we do come across a stain that’s likely to be permanent, we’ll be sure to notify you.
2 – Scheduled Appointment Times
None of this “I’ll be there between noon and five.” We give an appointment time that is reserved just for you and we will schedule enough time so that there is no need to rush through the job.
3 – Trained and Trustworthy
Our IICRC Certified Technicians are not just labourers; they are trained in the latest techniques and have to pass exams in order to work for Coastal Cleaners! We are members of the BBB and Ethical Services, committing ourselves to upholding the highest standards in the industry.
4 – We Answer the Phone Live
Either the owner of the company or a knowledgeable staff member will be answering the phone and answering all of your questions. We’ll help you make an informed decision.
5 – Honest Pricing
We charge by the square foot on carpet and rug cleaning. There’s no “bait-and-switch” per room pricing, no hidden charges, no fees and no high-pressure sales.
6 – Family Owned Business for 50 Years
We have a reputation of excellence in Greater Victoria. We want to ensure that we are the company that you trust to care for your home and refer to your friends and neighbours.
7 – The Most Thorough Cleaning Ever – Or It’s Free
Coastal Cleaners offers a complete satisfaction guarantee. If we miss a spot or should a spot reappear, we will promptly return and re-clean it at our own cost. If you are not satisfied with any area, we’ll return and clean that area. If you do not believe that we have given you the most thorough clean possible, we will refund your money.