Carpets • Rugs • Upholstery

Coastal Cleaners in Victoria: Glossary of Terms

Carpet Cleaning

Carpet Cleaning

We offer both waterless and steam cleaning.

Our Products

Rug Cleaning

At our shop, we can clean, restore and protect area rugs.

Upholstery Cleaning

Upholstery Cleaning

Increase the life of your cherished antique fabrics.



Scotchgard™ Protection is a highly advanced formula which can be applied to fabric or carpets during manufacture or directly to finished textile upholstery. It works by locking onto each fibre of the fabric to create an invisible, hard-wearing shield which doesn't affect the look, smell or feel of your carpets or home furnishings. What it does do is offer protection against dust and dirt, right through to tough greasy stains caused by substances like butter and salad cream. Most liquids, including oil, simply "bead up" on the surface to be blotted away. If spills do soak in, Scotchgard™ Protection allows them to be removed more easily. So cleaning and vacuuming carpets and home furnishings is more effective, helping them look newer for longer. Scotchgard™ Protection's exceptional properties ensure all your carpets and home furnishings can be taken care of.

Scotchgard™ Protector

Applying a protectant to a freshly cleaned carpet is an important and integral part of maintaining the life of your carpets and upholstery. The majority of carpets produced today have a protectant applied at the mill. Most people believe the main purpose of a protectant is to prevent staining, although this is a part of the benefit, it is not the biggest advantage or the main purpose. Carpets are protected from the mill to greatly reduce wear and tear of the carpet fibres, from the soils we drag into them.

This is a large part as to why many manufacturers are giving out 10-year wear warranties. Soil simply cannot get into a sealed fibre and turn it into those useless tuffs that fill your vacuum bags, like an unprotected fibre. A protected carpet will allow your vacuum to pull out 28-35% more dust and dirt particles every time you vacuum. Another big plus is that it is great at preventing many spill and spots from being permanent stains. No stain protectant is 100% stain proof, so some things will permanently stain even the most protected fibre, depending on the temperature, amount and type of spill.

We use only use premium cleaning products and this also applies to our protectants. We use 3M Scotchgard™ Carpet Protector. Scotchgard™ helps enhance the carpet’s stain resistance which is gradually worn by everyday traffic and soil. It also applies a fluorocarbon protector which resists soil and makes the carpet easier to clean.

3M Scotchgard™ protects carpets in four major ways:

  • A spot on a carpet
  • A red spot on a carpet
  • A spot
  1. Protects against liquid spills
  2. Resists soil – promotes more effective cleaning
  3. Enhances stain resistance worn by traffic
  4. Resists oil penetration

If it is worth cleaning… it is worth protecting!!!

Indoor Air Quality

Carpeting has been an integral part of the indoor environment. Studies now show that in addition to providing warmth and reducing noise, carpet acts as a filter. Its dense fibre construction has the ability to trap and retain airborne dust, allergens, small particles and fumes, keeping these contaminants and allergens out of the air you breathe.

Carpet Acts as a Filter

In the last three decades, concern over the quality of indoor air has increased. Homes, schools, and offices have been made more airtight in efforts to reduce energy costs. Reduced fresh air exchanges and more time spent indoors have increased exposure to airborne contaminants. At the same time, although not necessarily related, there has been an epidemic increase in asthma and allergies. Airborne particles, allergens or chemicals can trigger allergic reactions and asthma attacks.

The “Trapping Effect” of Carpet

Particles, pollen, dander and allergens, which are all light enough to be carried with the wind and too small to be seen, move around the indoor and outdoor air. Eventually, they settle out on horizontal surfaces. Although dust on bookcases and floors is easily seen, settled dust in carpet is not as visible. According to published research in the American Industrial Hygiene Journal by the University of Public Health in St. Louis, Missouri, carpet is perhaps the most important reservoir of airborne dust, and its contained allergens. The retention or “trapping effect” of carpet keeps contaminants and allergens out of the air.

Hard Flooring vs. Carpet

Reports of biocontaminants found in carpet dust samples have often been taken as evidence that carpet is the source of these contaminants, and will release them into the air. But studies that have taken air and surface samples now show the reverse is true. A year-long study in two non-problem schools comparing hard flooring vs. carpet flooring, found significantly higher airborne levels of biocontaminants over the tiled floors than over carpet. Compared to hard floors, studies now show that when carpets are regularly cleaned, their capacity to hold settled dust and allergen out of the breathing zone is most effective.

When an air filter is working, it becomes full with use, and this trapped load diminishes its capacity to filter. Although most people routinely replace furnace filters and vacuum cleaner filters, they do not replace carpet very often. Instead, they clean carpet. Research also shows regular carpet maintenance maximizes the ability to trap particulates as they settle from the air.

Some More Facts about Indoor Air Quality

Most people are aware that indoor air quality is a major issue in many homes, but do we really know the facts? Please read some of the indoor air quality facts that are listed below, you will probably be quite shocked:

  • Most homes generate about 40 pounds of dust per year for every 1,500 square feet of space
  • About 40,000 dust mites, a common cause of household allergies, can be found in only one ounce of dust
  • Because they breathe faster than adults, children inhale 50% more air per pound of body weight than adults and are especially sensitive to air quality problems
  • The EPA ranks indoor air pollution among the top five environmental risks to public health
  • EPA studies indicate that indoor levels of many pollutants may be 25 times, and occasionally more than 100 times, higher than outdoor levels. In general, indoor air is four to five times more polluted than outdoor air
  • More than 15 million Americans are estimated to have asthma, including one in 13 school aged children
  • In the last 30 years, the number of people with asthma has gone up by almost 60%
  • “Over 2.6 million Canadians over age 12 and 12% of children under 12 suffer from asthma-related breathing problems,”

Spot Cleaning

Avoid using any household products on your area rugs as they WILL cause permanent damage and might only show up days or weeks later or during a cleaning. People often attempt spot removal with cleaning agents made for hard surfaces (eg: Windex®, Fantastic Spray) or for clothing (eg: Shout®, Wisk). These cleaners may discolour and damage the rug.

Spotters made for carpet and or upholstery cleaning may be used as long as manufacturer’s instructions are implicitly followed. Realize though, that these are “Band-Aid” solutions and not a replacement for professional cleaning.

Just as you wouldn’t use spotters on spills that occurred on your clothing and consider the item to be clean without it being washed, a carpet that is spotter-cleaned is not thoroughly clean and will still harbor residue from the cleaning product and from the initial spill.

Our recommended cleaning procedure (after blotting up all you can with a clean terrycloth towel) is the use of a solution made of one drop only of dishwashing detergent and one tablespoon of white vinegar, mixed into one cup (8 ounces) of warm water. DO NOT POUR solution onto carpet. Dip a clean terrycloth rag into the solution. Use a rubber mallet or even the heel of a shoe to tamp the damp cloth containing the solution onto the carpet fibres. Keep doing this and changing the cloth until no colour is being transferred to the cloth. After each application of the detergent and water, be sure to blot any excess moisture with a clean white cloth. Always blot from the outer edge of the stain, moving towards the middle to prevent spreading. Do not scrub, as this could damage the fibres and cause fraying. On more difficult stains or larger areas, you will require a professional cleaning.

Insecticides that are sprayed along baseboards can create a colour change as well but will only be apparent after cleaning! Avoid the following dye damaging products near your valuable rugs: pool chemicals, dry bleaches, disinfectants, fade creams, pesticides, plant food, dandruff shampoo, tile cleaners, chlorine bleach, mildew fighters, glass cleaners and floor strippers. Many of these products when spilled don’t show the effects until heat and moisture is applied. In many cases, the colour loss is permanent and expensive spot dyeing or repair is the only remedy that may be considered.

It is important that you inform us of any “home methods” and products used so that we know what products and procedures are required to ensure a fresh, clean, healthy and non-damaged carpet.

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